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Triangle’s #1 Rated Furniture Store • 3921 S Miami Blvd. Durham, NC 27703 • 919-600-1994
Triangle’s #1 Rated Furniture Store • 3921 S Miami Blvd. Durham, NC 27703 • 919-600-1994
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Furniture Delivery & Pickup

Delivery/Pick Up 

Capital Discount Furniture’s goal is to offer the best prices around, but also have the quickest turnaround with first-class delivery. The delivery fee can vary based on the location of delivery and what is purchased or being delivered. Customers always have the option to pick up merchandise or pay for WHITE GLOVE DELIVERY. All orders must be PAID IN FULL prior to scheduling a pick up or delivery. 

Delivery dates and lead times are estimates only, based on production/manufacturer’s schedules at point of sale and can be subject to change. Capital Discount Furniture shall not be held responsible for any delays or any costs related to late deliveries.

BEFORE Delivery: 

Please have the outside of residence free and clear of any obstructions, so we can ensure our delivery team can enter your home without incident. In the event there are any obstructions, please make sure to advise Capital Discount Furniture prior to scheduling. Failure of notification could postpone delivery or it may be rescheduled. Please also have the applicable area(s) of your home ready for delivery. Clear hallways, stairways, door openings, and have the room clear of any furniture that would hinder the delivery process. Delivery team is not responsible to move or dispose of existing or old furniture.

Capital Discount Furniture will designate a day for delivery with an approximate THREE-HOUR time window, which may vary with out-of-town deliveries. If the residence is not accessible for the delivery truck, it will be the customer’s responsibility to provide means of transporting the furniture from truck to home. Capital Discount Furniture requires a 24-HOUR NOTICE for any changes to scheduled delivery. If Capital Discount Furniture does not get notified within this time and allows a reasonable amount of time to plan, customer will still be liable for the delivery fee that was scheduled.

Capital Discount Furniture and delivery team is not responsible to hang any merchandise on the walls, install any lighting fixtures or remove any fixtures of residence. The customer is responsible for making sure the order is accurate before the delivery team leaves home. Any problems, damages or issues are to be called in to Capital Discount Furniture at the time of delivery or before the delivery team leaves the residence.

 

DURING Delivery:

In the event it is too difficult to maneuver merchandise because of narrow hallways, doorways or stairs, Capital Discount Furniture cannot be held responsible for damage to the furniture, flooring, walls, or fixtures. Therefore, item(s) will be delivered to the closest corresponding room. At that time the customer is responsible for final placement of merchandise.

For safety, PLEASE always secure any children/pets during delivery.

"WHITE GLOVE" DELIVERY = Merchandise delivered inside the home and into the applicable room, along with assembly and trash removal.

 

Pick Up:

Customers have the option to pick up merchandise at a scheduled time, therefore all PICK UPS ARE BY APPOINTMENT ONLY. Please plan accordingly or bring help as we may not have anyone here to help with loading up. Consider measuring your car opening and the inside area to make sure you can fit the piece(s) into your vehicle. Please bring any blankets, bungees, or any other moving materials that you might need to secure your merchandise. Capital Discount Furniture will not load anything onto the top or inside of any vehicle.

All merchandise is inspected and logged by the manufacturer, but our team also conducts a review before merchandise is picked up. Therefore, BUYER assumes responsibility for merchandise damaged after it is picked up at Capital Discount Furniture. Any defects of merchandise or warranty claims are not impacted.

 

Pick Up Location:
3921 S. Miami Blvd.

Durham, NC 27703

*Please make sure to call ahead, so we can ensure your item(s) are available and ready for pick up.

 

Storage:

Capital Discount Furniture will store merchandise for up to 60 days from point of sale at no charge unless arrangements or an agreement is made ahead of time. If arrangements or an agreement is not made ahead of time, item(s) may be forfeited and donated to Restore.

*For any other questions around delivery or pick up, please see store for details.