Custom ordering makes sense when a room's dimensions or a household's requirements do not match anything on the floor.
Durham buyers are the closest to the showroom, which makes a second in-person visit realistic before committing to a large purchase. Durham's housing runs from older bungalows and mill-village homes near downtown to newer construction closer to RTP, so ceiling heights, doorway widths, and stair turns vary widely across the city.
Family owned and operated from 3921 S Miami Blvd, Durham, NC 27703, we cover Durham from a single 50,000-square-foot showroom rather than a chain of locations. The showroom is in Durham itself, on S Miami Blvd near RTP, a short trip from most of the city rather than a highway run. Below is the practical picture, including where our service has limits.
What to Settle Before You Choose
It pays to answer these about the room before looking at custom pieces, since they govern what can work at all.
· whether the timeline suits your deadline
· which specifications genuinely change daily function
· how the custom piece relates to what you keep
· what the full delivered dimensions will be
Because the store is in Durham, an in-stock item can often move from decision to home the same day.
Judging Pieces in Person
Our custom brands and options covers specifying configuration, materials, and dimensions to fit a specific room. In the showroom you can compare these directly:
· custom upholstery in selected fabrics and leathers
· configurable sectionals and modular seating
· custom finishes on case goods
· made-to-order dining configurations
· special-order pieces from carried brands
Browse our custom brands and options
Planning the Delivery
· Rescheduling requires 24-hour notice; without it the original delivery fee remains due.
· With White Glove Delivery the crew brings items indoors and into the room, assembles them, and removes the packaging.
· Orders need to be paid in full before we can put a delivery or pickup on the calendar.
· We use in-house trucks and staff rather than a third-party carrier, generally Monday through Saturday locally.
· We schedule a specific delivery day with an approximate three-hour window, and that window can widen for out-of-town stops.
· What delivery costs depends on where it is going and what is being moved, so the figure is quoted per order.
Two limits are worth knowing before you order. When the path is too tight to manage safely, the item stops at the nearest appropriate room rather than being forced through. Existing furniture stays where it is unless you have moved it; the crew does not take it away.
Before delivery day, clear the hallways, stairs, and door openings along the route, and tell us in advance about any obstruction outside. Secure children and pets while the crew is working, and check the order for accuracy before they leave.
All pickups are scheduled appointments, which lets the team stage the order in advance. Durham customers are best positioned to use appointment pickup, since the S Miami Blvd location is a local drive rather than a cross-county trip. Check that the piece fits your vehicle, bring padding and tie-downs, and plan on loading it yourself, since staff do not load vehicles.
If your timeline moves, we hold merchandise up to 60 days from purchase at no charge; past that, without an arrangement, items can be forfeited and donated to Restore.
Read the full delivery and pickup policy
Timing, Financing, and Warranty
On timing: many items are in stock and available for immediate or same-day delivery or pickup. Special orders vary with manufacturer availability, holidays, and custom work; the team can give a clearer estimate at or before point of sale.
On assembly: factory-direct items need minimal light assembly and arrive with instructions, hardware, and basic tools; delivery crews assemble and remove packaging.
On financing: we work with Snap, Synchrony, and Wells Fargo, with options for a range of credit types with monthly payments, subject to approval and each program's terms. Snap advertises approval decisions in seconds and lease-to-own amounts up to $5,000. We accept financing, Visa, Mastercard, Discover, or cash.
On coverage: everything sold carries a manufacturer warranty, which varies by manufacturer, and an optional 5-year protection plan is available, priced by what is covered.
What Sets the Store Apart
Jenny, Scott, and their kids live in Apex, which is also where Capital Discount Furniture began. They built the business from the ground up, and they stay active in the community and with Hope Community Church, looking for ways to give back.
The result for Durham customers is factory-direct pricing without a chain's markup, supported by a best price guarantee. The store has earned more than 1,300 five-star Google reviews along with WRAL Voters' Choice Award, Cary Living's Diamond Award, Indy Week's Best of the Triangle, and Cary Magazine's Maggy Award.
Brands on the floor include Ashley, Tempur-Pedic, Stearns & Foster, International Furniture Direct, Fusion Furniture, Kincaid, Southern Motion, and Helix, among others. We also offer Renew Staging & Design, an in-house staging and design service.
We are open Monday-Friday 11am-7pm, Saturday 10am-5pm, Sunday 12pm-5pm. Before making the trip from Durham, call (919) 600-1994 to check that the piece you want is out on the floor. Se Habla Espanol.
More about the family behind the store
Outside Resources
For questions that sit outside a sales conversation, these independent sources are useful:
· City of Durham — municipal information and resident services for Durham
· USDA Forest Service Wood Handbook — independent technical reference on wood and finish behavior
Frequently Asked
Is custom worth it over an in-stock piece?
When a specific dimension or configuration genuinely will not work otherwise, yes. When the difference is preference rather than fit, in-stock items can move immediately or same-day, which is often the better trade.
How long does a custom order take?
It varies with the manufacturer, the season, and the specification. Holidays and complex custom work extend timelines. The team can give a clearer estimate at or before point of sale, and that estimate is worth getting before you commit.
Since you are local to Durham, is it worth coming twice?
Many Durham shoppers do. A first visit narrows the field and a second confirms scale and comfort against the measurements you took at home. Because you are minutes from S Miami Blvd rather than driving in from another county, the second trip costs little.
Can I combine several rooms into one delivery?
Yes, and it usually saves money. One delivery means one fee and one three-hour window rather than several, so it is worth asking whether waiting a short time to consolidate makes sense.
How do I know the custom piece will fit?
Confirm the full finished dimensions, not the nominal size, and measure the delivery path before ordering. A custom piece cannot be exchanged as easily as a floor model.
Visit the Showroom
If you are shopping for custom order furniture in Durham, come measure against the real thing. We are at 3921 S Miami Blvd, Durham, NC 27703, open Monday-Friday 11am-7pm, Saturday 10am-5pm, Sunday 12pm-5pm. Call (919) 600-1994 with questions, or start narrowing options online first.
